Shipping

Back To The Nature | Premium Quality Outdoor Products

Shipping USA and Canada Only.

We DO NOT provide International shipping

We DO NOT offer to ship worldwide shipping. Each package is estimated to arrive between 2-15 business days after your order is shipped. The time taken is usually shorter, but we do not have control over shipping companies and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

Approximate shipping times (does not include weekends/public holidays):

*All items will be delivered in 2-15 days after your order is shipped. Handling time may change based on suppliers stock or shipping habits. 

 

Delayed delivery - in very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30 business days. This may especially be true during the busier holiday seasons at the year's end (November to December months).

Express Mailing Options (1-3 business days):

Not applicable for all items. For regular items, we offer the fastest regular shipping method available for no extra charge to you.
On the other hand, we do have items imported from Amazon.com Partner Program. You may be eligible/purchase faster shipping from Amazon.com directly once you are at the check out page. 

If your order is urgent, please email us at sales@BacktotheNature.Net to confirm that the order does/does not have an Expedited Shipping option. 

Handling Time vs Shipping Time

Please note that handling time (1-7 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-7 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information and details will then be sent to your email address we have on file about 2 business days later.

Canceling

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at sales@BacktotheNature.Net as soon as possible if you'd like to cancel an order that you have just made.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $15.00 redelivery fee whichever is higher to cover postage costs.

Custom / Duty Fees

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages. We highly encourage customers to not to shop here unless they are located in the USA or Canada.
For others who live in the countries other than the USA and Canada, Back to the Nature does not take any responsibilities about customs or delivery issues, and an item may not be able to ship to some countries. Unless shipping has not done to you, you will get your full refund.

Separate packages

In some instances, an order may be split into different packages for any of the following reasons: Certain items may be on backorder / Weight restrictions for regular shipping imposed by the post office / Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

Track your order

To track your order, please log on to backtothenature.net and your account page. Tracking link and the number will be available on your order page.

*Please note that we are not responsible for items that are lost in the mailing system. All items are shipped out via a trackable method. On the very rare occasion, an item is not delivered within 30 business days after it has been shipped, we will reship a new piece via the same delivery method. 

Promotional items

Promotional items like; Free, Giveaway etc. items with less than $1 product costs are subject to shipping and handling costs.